1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $31.00/hr - $39.51/hr Responsibilities Serve as the central point of contact for internal business partners' technical support issues. Respond to issues by gathering necessary information and providing resolution during initial contact or escalate to the appropriate support team. Assist with Deskside and Phone Support for IT incidents and requests. Requirements A+ certification 1-3 years of experience in an IT support role 1-3 years of Call Center experience In-depth knowledge of Windows operating systems (Win10, Win11, Windows Services) Familiarity with macOS/Linux is beneficial Experience with remote desktop tools and remote support software Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals Understanding of networking concepts TCP/IP, DNS, DHCP, and VPN Proficient in using Active Directory tools to manage user accounts, groups, and permissions Remote tool support experience The pay range reflects the estimated lowest to highest compensation we believe we would pay at posting. Actual pay may vary based on factors such as education, experience, skills, and location. This range is subject to future modifications. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried employees receive paid time off; hourly employees' PTO eligibility depends on legal requirements. Employees on certain contracts may be eligible for paid sick leave. Note: Pay is not considered compensation until earned, vested, and determinable. The amount and availability of compensation are at Kforce's discretion and may be modified. This role is not eligible for bonuses, incentives, or commissions. Additional Information Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: Healthcare, Hospitals, Mental Health, and Alternative Medicine Referrals increase your chances of interviewing at Kforce Inc by 2x. Get notified about new Service Desk Analyst jobs in Goleta, CA . We’re unlocking community knowledge with AI-powered insights contributed directly into each article. #J-18808-Ljbffr
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