VP, Global Client Services
About the Company
Well-known broadcasting, digital media, & telecommunications company
Industry
Telecommunications
Type
Non Profit
Founded
1963
Employees
10,001+
Categories
About the Role
The Company is seeking a VP, Head of Global Client Services to lead the strategy and management of its client services organization. The successful candidate will be responsible for overseeing a global team of over 300 technical professionals, including solutions engineering, client support, and commercial services, with the goal of delivering a seamless customer experience. This role is pivotal in supporting the deployment of the company's advertising technology products to major media and agency clients worldwide. The VP will be expected to apply best practices in technical solutions, drive operational efficiencies, and lead a premium service model that differentiates the company in the market. Applicants for the VP, Global Client Services position at the company should have a minimum of 12 years' experience in managing and growing technical service teams, with a preference for those who have worked in a video or ad tech environment. The role requires a leader with a strong commercial services strategy and delivery model, capable of driving improvements in customer experience and product offerings. The ideal candidate will be passionate about customer success, driven to enhance team performance, and have a proven track record of collaboration with product, commercial, and engineering teams. Outstanding communication, presentation skills, and a commitment to the company's values of transparency, collaboration, and continuous learning are essential.
Hiring Manager Title
Chief Operating Officer
Travel Percent
Less than 10%
Functions
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