Job Description

Job Description

Job Description

We are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service Associate team has garnished our agency, our longest-standing client has entrusted us with the roll-out of their newest product line. Their tagline “With You All the Way” can also be applied to our team: We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss, and supportive way. We are looking for someone to join our entry-level Customer Service Associate team to assist in the new product and service rollout.

We firmly believe in hiring Customer Service Associates who exhibit a strong work ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty.

Responsibilities of our Customer Service Associate:

• Establish the initial relationship with new customers to properly position products to each individual based on their wants and need
• Educate customers on the rollout of these products and the new technology that supports them
• Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services
• Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required
• Drive customer engagement from initial contact through the point of sale to delivery of products
• Communicate effectively within the Customer Service Associate team as well as with Upper Management, Sales, and Compliance teams to ensure efficiency and success
• Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to ensure the success of this product rollout

Recommended traits of an entry-level Customer Service Associate:

• A high school diploma and/or GED equivalent is required
• 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred
• Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately
• A student mentality to learn on the job from the entry-level and the drive to continue the development of oneself and the company
• Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service
• An empathetic and compassionate disposition displayed while working with customers

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