Job Description

The Crane Field Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

• Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
• Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
• Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment
• Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element
• Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
• Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
• Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.
• Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
• Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
• Responsible for maintaining a professional appearance and image at all times
• Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor
• Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
• Maintain the Quality Assurance Standards
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
• Keep training assignments current
• Perform other duties as assigned

Education

A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred

Experience and Skills

• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required

• Previous overhead crane service experience preferred but not required

• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.

• Valid driver’s license in good standing that meets company requirements

• Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties

• Ability to work at heights greater that six feet of the ground

• Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs

• Minimal travel required.

• Requires solid written and verbal communication skills

• Demonstrated mechanical aptitude

• Strong analytical, conceptual and planning skills are required

• Excellent math skills and overall PC literacy (Microsoft Office) are required

• Must be detail oriented, self-motivated and disciplined with the ability to multi-task

• Must successfully complete a criminal background check, physical, drug screen and E-verify

At Mazzella, we're more than just a company – we're a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

Why Join Mazzella?

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

At Mazzella, our core values drive everything we do:

• Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
• Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
• Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self
• Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.

EOE/Drug Free Workplace

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