Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts and air bags to leading in pricing sophistication, telematics, and device and identity protection. Job Description The Vended Application Consultant - End User Hardware & Diagnostics specializes in Nexthink, PowerShell scripting, Graph API, and process automation. They manage and optimize our desktop environment, ensuring seamless operation and spearheading automation initiatives. Preferred Location: Candidates should ideally be within commuting distance of Wheeling, IL, to access the End User Device Lab approximately once a week for testing and change validation. Key Responsibilities: Design, implement, and maintain desktop solutions using Nexthink, including creating remote actions with PowerShell and Bash for diagnostics and remediation. Maintain desktop applications for end-user interaction and develop investigations using NQL. Identify opportunities for process automation, integrating tools like Microsoft Graph API, Nexthink API, Jamf API, and develop PowerShell scripts for automation. Troubleshoot and resolve complex desktop issues, including hands-on troubleshooting in the End User Device Lab. Collaborate with cross-functional teams to diagnose issues, optimize performance, and enhance user satisfaction. Stay updated on industry trends and emerging technologies. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Desktop Engineer or similar role. Deep expertise in Nexthink, PowerShell scripting, Graph API, and process automation. Strong problem-solving skills, attention to detail, and excellent communication and teamwork abilities. Ability to work independently and manage multiple tasks effectively. Preferred Qualifications: Experience with additional scripting languages and automation tools. Relevant certifications. Knowledge of Agile methodologies and CICD practices. Additional Details: This role does not have supervisory responsibilities. An equivalent combination of education and experience may be considered in lieu of formal education requirements. Compensation ranges from $76,200 to $134,550 annually, based on experience and qualifications. Candidates will be required to undergo a background check. Joining Allstate offers an opportunity to grow your skills, challenge the status quo, and make a meaningful impact. We foster a flexible, inclusive environment recognized by diversity awards, empowering everyone to lead, innovate, and give back. Legal and Policy Notices Allstate generally does not sponsor employment-based visas. We adhere to state-specific laws regarding veteran status and fair hiring practices, including ordinances in San Francisco and Los Angeles. For more information, see our policies on equal employment opportunity and family leave rights. #J-18808-Ljbffr Allstate Insurance

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