The Guest Service Associate/Valet is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with guests, co-workers, and clients; greeting guests; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage storage; providing guests with directions, taxi, reservations, and other inquiries; explaining parking rates and retrieval procedures; issuing and collecting claim checks; completing and maintaining all ticket information; and calculating and collecting revenue when needed. The role requires a high school diploma or GED, a valid driver’s license with a clean driving record, being at least 18 years old, and passing a criminal background and drug screen. One month of related experience or equivalent education and experience is required. The job involves physical demands such as lifting up to 100 pounds occasionally and working outdoors in various weather conditions. Travel up to 5% may be required.
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