Job Description

Job Description

Job Description

The Patient Access Specialist is an integral part of the health care team and assists clinic operations in a professional manner. Responsibilities include, but are not limited to, assisting patient with provider and nursing issues needing prompt resolution, and receiving, logging, and returning calls, regarding patient’s needs, requests, and access to their provider. The PAS will assure patient has access to an appointment when requested. This position will also work with all staff, clinical and clerical, to ensure an efficient and professional environment, while meeting the needs of the patient.

Knowledge, Skills and Abilities

Required

• Ability to read and comprehend short correspondence, and memos.
• Ability use Microsoft Office including Excel spreadsheets.
• Ability to document, with clarity, all information relevant to incoming calls.
• Ability to effectively present information in small group situations to staff and the general public.
• Ability to work cooperatively with staff.
• Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
• Ability to prioritize and allocate resources
• Prior Authorization experience preferred
• Advanced verbal, written communication, and organizational skills
• Knowledge of Microsoft Word
• Strong service orientation and professionalism

Credentials and Experience

Must have High School Diploma

Preferred

• One (1) year of receptionist experience in an office setting.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.

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