Job Description

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role We are seeking a detail-oriented and technically proficient LMS Administrator to manage SoFi’s enterprise-level learning management system and its connected learning technologies. As a key member of the Talent Development team, you will ensure the system operates smoothly, supports our 5,000+ global users, and evolves in alignment with emerging learning technologies and organizational goals. The ideal candidate is both a systems thinker and a service-minded collaborator, able to troubleshoot technical issues, maintain data integrity, support content creators, and work cross-functionally to drive improvements across our learning ecosystem. What you’ll do: System Administration and Maintenance: Serve as the primary administrator for Learning Central, SoFi’s implementation of the Continu LMS and related learning tech systems. Manage user profiles, permissions, course and program structures, system configurations, and perform routine content and integration audits. Coordinate with IT, People Systems Analyst, People Operations and vendors to resolve technical issues and manage system integrations (e.g., SSO, Workday, external learning content providers). Maintain platform security, data integrity, and compliance with internal governance and regulatory standards. Lead or support system updates, testing, rollouts, and documentation for platform upgrades, including Sandbox testing and beta testing of new releases. Content & User Support: Support onboarding, training and upskilling of new users and content authors on the platform. Build knowledge and skills as the technical SME for the LMS and related SoFi learning tech solutions. Support content authors and instructional designers with content uploads, course builds, and SCORM/xAPI package testing. Upload, build and maintain automated training assignments for new hire and other role-based training. Maintain a structured content repository and archive system, ensuring up-to-date, accessible, and searchable materials. Develop and maintain job aids, admin SOPs, learner guides, and training resources for both end users and internal teams. Optimization & Innovation Conduct tool gap analyses and usage audits to identify opportunities to streamline or expand platform functionality. Make recommendations for platform or process improvements based on system data, user feedback, and new capabilities in the LMS ecosystem. Analytics & Reporting Update and maintain dashboards, reports, and data visualizations to track learning engagement, compliance, and program effectiveness. Support stakeholders in accessing data-driven insights to make informed decisions. Ensure accuracy and consistency in reporting processes, metadata tagging, and course analytics. What you’ll need: Bachelor’s degree or equivalent in a technical or systems-related field 3+ years of hands-on experience administering an enterprise LMS; including proven experience managing system configurations, permissions, and multi-system integrations Familiarity with learning technologies and standards (SCORM, xAPI, LTI) Strong technical troubleshooting, customer service and analytical thinking skills Demonstrated ability to translate complex system logic into clear documentation and user-friendly support materials Ability to work independently while collaborating closely with cross-functional teams (e.g., IT, HRIS, Compliance, L&D) Experience with business intelligence tools (e.g., Power BI, Tableau, Google Data Studio) Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. #J-18808-Ljbffr SoFi

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