Join to apply for the Help Desk Senior Analyst (Avaya Product) with Top Secret Clearance role at NTT DATA North America
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Join to apply for the Help Desk Senior Analyst (Avaya Product) with Top Secret Clearance role at NTT DATA North America
Req ID: 324474
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Help Desk Senior Analyst (Avaya Product) with Top Secret Clearance to join our team in Washington, District of Columbia (US-DC), United States (US). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitors, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems. Possesses and applies a comprehensive knowledge across key task and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others. Position will require travel up to 25% Core Responsibility:Referrals increase your chances of interviewing at NTT DATA North America by 2x
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