Job Description

Responsibilities:

• Serves as the initial contact and liaison for intake and assessment of employee complaints
• Handles routine labor relations inquiries related to policies, procedures and refers complex matters to appropriate management staff
• Assists with the development of employee relations practices necessary to establish a proactive, positive employer-employee relationship. Promotes a high level of employee engagement by partnering with leadership to identify long-term/ongoing performance issues
• Conducts initial interviews and gathers information for employee relations matters such as, work complaints, harassment allegations, or other concerns; informs appropriate HR staff when additional investigation is required
• Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations and human resources
• Investigations of employee disputes/complaints

Requirements:

• Bilingual Spanish Required
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation and conflict resolution skills
• Ability to handle sensitive information with confidentiality
• Excellent time management skills with the proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Valid driver’s license required
• Willing to travel to sites when needed

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