Customer Success Specialist Job at Entyre Care, Columbus, OH

TUhzUTNhcE16TDQ0ZDl0NkJEcWU5ejB6Z0E9PQ==
  • Entyre Care
  • Columbus, OH

Job Description

Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Structured Family Care (SFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast-paced team.

Position Overview:

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional customer experience.

Key Responsibilities:

  • Customer Data Management : Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Process Coordination : Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Reporting & Insights : Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
  • Documentation & Resources : Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Task Prioritization : Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Administrative Support : Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
  • Process Improvement : Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration : Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.

Qualifications:

  • Strong organizational and multitasking skills with excellent attention to detail.
  • Experience in administrative support, customer success, or operations roles.
  • Bilingual, fluent Spanish and English is a plus.
  • Ability to create and manage reports, dashboards, and performance metrics.
  • Excellent communication skills, both written and verbal.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Self-motivated and proactive in identifying and solving problems
  • Familiarity with MassHealth programs is a plus.

Job Tags

Similar Jobs

Fun Town RV

Body Shop Manager Job at Fun Town RV

 ...dynamic career with growth potential and competitive earning opportunities, we encourage you to apply! Position Overview: The Body Shop Manager is responsible for overseeing the daily operations of the body shop department, including staff supervision, production... 

Good Samaritan

RN - Registered Nurse - PT Nights Job at Good Samaritan

 ..., NE Address: 719 Brown St, Alma, NE 68920, USA Shift: 12 Hours - Night Shifts Job Schedule: Part time Weekly Hours: 24...  .../Continuing Education Verizon and AT&T Discounts Hotel Discounts Early access to paycheck Job Summary... 

Our National Conversation

Video Production Intern Job at Our National Conversation

 ...Video Production Intern OUR NATIONAL CONVERSATION (ONC) seeks to reduce partisanship and promote effective solutions to America's challenges. Powered by America's youth, we host a media outlet, produce educational materials and facilitate dialogue intended to make America... 

Baylor Scott & White Health

Orthopedic Hand Surgeon Opportunity in McKinney, Texas Job at Baylor Scott & White Health

 ...Health is actively seeking a Board Eligible or Board-Certified Orthopedic Hand Surgeon to join our growing practice in McKinney, Texas. Our...  ...group Board Eligible/Board Certified in Orthopedic Surgery Fellowship training in Hand Surgery Average 40 patient... 

Bayforce

Information Technology Business Analyst - Oracle Transportation Management (OTM) project) Job at Bayforce

 ...: 6-9 Month Contract Preferred Location: Remote, ability to support EST hours (Open to offshore/nearshore/onshore) Role Description...  ...presentation ~ Formal training or advanced knowledge on the Software Development Lifecycle or Application Development Lifecycle,...