Job Description

Collect delinquent accounts for property taxes. (Real & Business accounts)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Locate and monitor overdue accounts.

• Locate and notify customers of delinquent accounts by mail or telephone.

• Confer with customers by telephone, email & in person (if need be) about their accounts.

• Advise customers of necessary actions and strategies for debt repayment.

• Persuade customers to pay amounts due or set arrangements for debt repayment or establish

repayment schedules that the firm requires.

• Persuade customers to pay tax amounts by using methods that are available to the collectors. (check by phone, E-Payment (Credit Card or E-Check).

• Responsible with keeping up with their emails, incoming correspondence and responding in a timely

manner.

• Responsible with keeping up voicemails and following up in a timely manner.

• Any other duties assigned.

EXPERIENCE, COMPETENCIES AND EDUCATION:

• Good written & verbal communication skills (English/Spanish) (via phone, email, and in person)

• Critical thinking

• Self-motivated

• Confident

• Good time management

• Works well in a team

• Being a quick learner

• Flexibility

• Positive attitude

• Punctuality

• Provide costumer services (English/Spanish) (via phone or in person)

• Proficient in Microsoft office and Internet Explorer

• Ability to work with multiple computer programs at once

• Determination and persistence

• Ability to multi-task

• Take initiative (when needed)

• Negotiation skills (via phone or in person)

• Effective communicator

• Competent Keyboard skills

• Ability to operate under pressure

• Ability to work with numbers

• Bilingual is REQUIRED

Physical Requirement:

• While performing the duties of this job, collector is frequently required to sit and talk or hear.

• Collector sits for at least 6 hours per day.

• Collectors use their work primarily with their hands.

• Collectors must occasionally lift and/or move up to 10 pounds.

• Specific vision ability is required to adjust focus.

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