Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requirements or upgrades Facilitate requirements gathering, review and document requirements Design and develop solutions within the ServiceNow environment Skills Requirements: Foundation for Success (Basic Qualifications): This experience is the foundation a candidate needs to be successful in this position: 7 years of experience working with large enterprise framework 7 years of hands-on experience working with AWS Cloud platform 3 years of hands-on experience working with Amazon Connect 3 years of experience using Node.js, Python or Java for development 3 years of experience in designing call routing & messaging Excellent interpersonal and communication skills Factors to Help You Shine (Required Skills): These skills will help you succeed in this position: Solid AWS Cloud and AWS Connect Developer experience Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat Experience with process flow documentation creation. Strong verbal and written communication skills. How to Stand Out from the Crowd (Desired Skills) Showcase your knowledge of modern development through the following experience or skills: Adept at working independently, but also in a team environment Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems Prior Federal government experience Self-starter, highly motivated individual who adapts to a dynamic work environment Strong attention to detail with an ability to operate effectively across multiple priorities NetVision Resources, Inc. (NVR) is a fast growing, IS9001, IS20000, CMMI DEV/2, MBE certified technology consulting and software development firm, based out of the DC Metrarea. Tknow more, please visit
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